We need to connect with our customers. We want them to feel like they can't get enough of us. How do we discover what our customers really want and how do we give it to them?

bmi

Complete online experience

Better for Business

V&A

Interactive Kiosks

New technology for England's attic

We just don't know where to start - the next big idea is out there, but how do we find it? How do we take advantage of it? We need to develop an innovative vision for the future.

Amtrak

Acela High Speed Rail Service

Designing the transition from operations focus to service focus

Nokia COM

Online community

Mobile thought leadership

Milton Keynes

Royal Visit

Queen for a day

The right idea can have a huge effect on our bottom line - but so can the wrong one. How can we tell them apart? How do we develop a strategy that will guide our investment decisions?

CIKTN

Collaborate To Innovate

A vision for knowledge transfer in the UK's creative industries

Nokia Siemens Networks

Complete 3net Online Presence

How to make two become one

Nokia

Brazil Pilot

Unite and conquer

Primelocation

Property Portal

Location, location, location

We want people to get excited by who we are and what we do. We need our brand to be something our customers will engage with and recommend. How can our brand be clear and present in everything we say?

Brandvoice: Marston's

Ashes Test blog

Ashes Banter: Blogs and Brews

Orange

Orange Business Services campaign

The future is STILL bright

Silverjet

Website & In-flight entertainment system

Silver service in the air

Tesco

Eco-showcase interactive kiosk

If WE can do it, so can you

Can we look at this problem in a new way? Are there solutions we haven't tried yet? What are we doing that isn't right? Are we the organisation we need to be to achieve our goals?

CIKTN

Collaborate To Innovate

A vision for knowledge transfer in the UK's creative industries

The Design Council

Website

The world's leading on-line design knowledge resource

Royal Society of Arts

WEEE Man Website

You CAN make a difference

How can we bring the passion and excitement of our brand into our organisation? How can we inspire our people to tap into the energy of our brand? How can we get everyone pulling in the same direction?

Amtrak

Acela High Speed Rail Service

Designing the transition from operations focus to service focus

Oyster Partners

Identity

Who we really are

What criteria can we use to measure success? Increased sales? Reduced costs? Improved customer feedback? Staff satisfaction? Anything we do must have measurable results.

bmi

Complete online experience

Better for Business

The Design Council

Website

The world's leading on-line design knowledge resource