We’re a growing business and are looking for entrepreneurial people to join our London based, multi-disciplinary team to help create smart, desirable and measurable experiences across the entire service and platforms. Based in the heart of London's thriving digital cluster in Old Street / Shoreditch, you will be joining our talented multi disciplinary team, associates and partners that work on top global brands to start ups across sectors.
Our clients and their challenges are more diverse than ever and we are looking for passionate people that are driven by an unparalleled desire to change the world through exceptional design and problem solving.
Continuous learning and improvement go hand in hand and is supported at all times; knowledge is shared generously and we work with our clients as partners, not suppliers - which requires empathy and a lack of ego. Collaboration is the essence - diverse ideas and voices lead to great ideas that are built on between our clients and internally.
Beginning of October start
We’re looking for a confident Senior Experience Designer to help create smart, desirable and measurable experiences across the entire (digital) service and platforms. Our clients and their challenges are more diverse than ever, and we love working with passionate people who share our values, and the desire to offer solutions through exceptional design and problem solving.
The role is a great opportunity to get exposure to and get involved in Service Design projects, work within the context of the bigger service experience picture. The role is based on a FTC maternity cover of 12 months + (with real opportunity to evolve into full time). You will play a hugely important part in our team, and our shared growth story.
Here at Prospect we believe that continuous learning and improvement go hand in hand and is supported at all times; knowledge is shared generously and we work with our clients as partners, not suppliers - which requires empathy and a lack of ego. Collaboration is the essence - diverse ideas and voices lead to great ideas that are built on between our clients and internally. Transparency and honesty is core to our values and everyone’s voice and ideas matter to shape the shared future.
We are looking for a seasoned Senior Experience Designer to:
/ Conceive, lead and create innovative digital product and service experiences that connect people and businesses with measurable impact
/ Generate transformational value through design by looking at the whole service to unearth market, people and technology insights to create digital experiences that mix hard commercial reality, people-focused insights and technical opportunities
/ Provide strategic thinking to solve complex business challenges and create and deliver evidence based digital strategies and product experiences that deliver measurable success
/ Be hands on across strategic and design deliverables as well as lead and support projects to deliver experience research, UX and UI deliverables
/ Have exposure to Service Design projects with learning and upskilling opportunity
/ Think holistically and strategically about a client 's business and identify opportunities to generate business value, improve the service and user experience based on qualitative and quantitative research
/ Deliver world-class thinking and convincing client presentations, support pitches
/ Inspire passion, dedication and best in class work from others
/ Support estimation, planning, and direction of creative work to deliver best in class solution for start ups to global companies
Research & strategy skills
/ Utilising UX and Experience Design methodologies to gain a deep understanding of people’s desires, business goals and service performance to unearth unmet needs and innovation opportunities
/ Support planning and facilitating experience design workshops
/ Support experience assessment, conduct user research, usability testing, customer journey mapping, business process mapping, trend, market and technology analysis and content audits
/ Collaborate with the team to transform opportunities into experience visions, roadmaps, digital strategies and service blueprints
/ Create user experience goals and conceptual frameworks; user personas, related key user journeys and relevant flowcharts;
/ Inspire innovative approaches to design, using creative facilitation techniques with clients and internal workshops
/ Responsible for keeping abreast with latest industry developments, technical innovation and digital best practise that deliver ground breaking and future proof concepts
/ Capable to present and sell in experience process and solutions internally and externally, from supporting pitches to project presentations
Design & Technical Skills
/ Create and oversee qualitative and quantitative insights into innovative experience solutions, exhibited in user scenarios, lo-fi to hi-fi Information Architecture and wireframes, UI, interactive prototypes and technical annotations/specification documentation
/ Design UX and UI deliverables (UI massive bonus!)
/ Communicate and envision experience concepts and ideas using methods & tools that illustrate all the components and touchpoints of the digital service
/ Strong ability to think technically and collaborate seamlessly with Technologists to consider the benefits, possibilities and constraints of common coding languages and platforms
/ Fluency with common design software (Axure, Adobe Suite, Sketch, Keynote, Microsoft etc )
We'd like to see:
/ 5-8 years prior work in agencies
/ Eloquent and highly articulate verbal/written communication & presentation skills, with the ability to successfully articulate design strategy and concepts to the team and client
/ Ahead of the curve – you know what’s coming next and why it’s important
/ Grounded – you also know what’s relevant to people, business and technology
/ Visionary – you want to continually set new benchmarks
/ A strong Experience / UX/UI (UI - bonus!) design portfolio that demonstrates your strategic thinking, user experience methodologies and resulting UX/UI solutions across sectors and interactive platforms
/ Solid academic background in a related field preferable, such as Design, Interaction, HCI, Communication or Psychology, or commensurate work experience; advanced degree a plus
/ An enthusiastic and hands on team player that builds and maintain strong working relationships with colleagues, partners and clients
/ A strong work ethic and a passion for drawing out and driving creativity and innovation
/ Fluent in English, both verbal and written
We offer you
/ An inspiring, informal and collaborative workplace
/ A lot of responsibility and the chance to shape your own career
/ The chance to work with some entrepreneurial global brands to ambitious start ups
/ A flexible benefit and training package
/ Competitive salary, flexible working hours, statutory pension, private healthcare, dental insurance option and ride to work scheme
If you think you’ve got what we need and you like what you’ve heard, then get in touch with us. But please, by email only - we're unable to accept phone calls. Please apply by completing the application form, we look forward to meeting you!
Just as our personality guides what we do, company culture affects everything we are able to do — how energetically we contribute to teamwork, problem solving, innovation, customer service, productivity and quality. Our culture will allow you to take responsibility, raise issues and solve problems, to act on new opportunities, or to move into new, creative directions.