GREAT EXPERIENCES REQUIRE COLLABORATION

Whatever your business size, sector or ambitions, you can expect us to work very closely with you, as co-creators, to help you to tackle business challenges. Shape great service experiences. Create customer and employee engagement. Deliver real business value. 

We work with businesses in travel, transport, telecoms, IT, finance, retail, education, publishing and the public sector. Our clients include household names that you’ve probably heard of and some that are rapidly making a name for themselves.

Manage Centre was designed as a window into our clients’ technology environments. But it has equally become a window into the way we design, develop, and deliver services as a company. It has shifted our focus from technology-centric to client-centric design and has directly influenced the way we develop new services. We now see more relevant solutions being developed in a significantly reduced time to market as we apply our learnings from the Manage Centre project.

Principal Design Authority, Service Design & Development at Dimension Data

A&K were looking for an innovative and business centric agency that would support our strategic objectives to become the luxury travel market leader. Following a competitive pitch, we chose Prospect not only based on their extensive travel expertise, but also based on their sharp commercial mindset mixed with a rigorous people centred and service design approach. This magic combo helped us to unearth crucial customer insights and innovation opportunities, informing a highly visionary solution. With Prospect's undivided passion for excellence we have co-created a new travel experience that serves the fundamental goal to tailor-make the best travel experience in the industry. They are also very nice people to work with to boot!

Tamarah Khatib, Director of Global Ecommerce, Abercrombie & Kent

We were looking for a group with strong capabilities in user-centred online development and found our agency in Prospect. We were really impressed with their working processes and are very happy with the outcome.

Adam Fennelow, Director of Development, Design Business Association

Prospect have brought a fresh customer orientated approach to our website content and email programme. Group workshops have ensured that every customer communication and touch point is developed to maximise engagement and conversion. At Europcar UK we consider Prospect as an extension of the team, very professional and a true pleasure to work with. The business impact has been fantastic!

Susan Kalair, Senior eCommerce Manager, Europcar UK

Our site is award-winning. We have decreased booking flow steps from 7 to 5. We could not have done it without the expertise and drive that Prospects team brought to bmi.

Tamarah Khatib, Head of Online, bmi

When we wanted to create a totally new website, we looked at nine different web design agencies. Prospect was the only one that really understood where we needed to go as a business. With their experience in travel, Prospect was able to combine great design with an in-depth understanding of what really mattered to customers. So we were able to balance what looks good with what is easy and intuitive for people to use. We look forward to their continued input into making Eurostar the most loved travel experience in Europe.

Nick Mercer, Commercial Director, Eurostar

Prospect have been an absolutely essential part of our team from Day 1. They have been innovative, practical, flexible, responsible, focused, down-to-earth and visionary. Together, we’ve conceived, designed, launched and tuned our online channels. Through this process, we have developed a deep respect for Prospect's ability to help us through change.

Graham Honeywill, Head of Online, Nokia Siemens Networks

The impact has been vital in driving our consumer direct business forward. We have reduced the bounce rate by 80%, our visit to enquiry percentage has increased by 96% and our online bookings are steadily rising. Our guests love the experiential element of our site and how it really brings our lodges, camps and cruises to life in and online environment. With Anja's and Chris' help, our website and strategy has taken a big step forward.

Tamarah Khatib, Global E-Commerce Director, Abercrombie & Kent

I am delighted we have found such a strong partner to help ensure our airline continues to surprise and delight customers and industry pundits alike.

George Henderson, Head of IT, Silverjet

Prospect is a highly professional, creative and dynamic agency that employs a very effective user-centred process. Their design for the W&O site increased both conversions and enquiries. Our site has become a great selling tool thanks to them.

Kerry-Anne Smith, E-commerce Manager, W&O

Prospect helped us bring to life detailed messaging through exciting and inspiring interactive content. The results have had broad appeal with Tesco customers and staff. Prospect were great project partners - the perfect mix between digital vision and delivery.

Edward Jeans, Director, Integrity

I found Prospect to be innovative, passionate and professional. They delivered exactly what the IFRS Foundation needed and I would have no hesitation in recommending them to future clients.

Mike Spratt, Director, Baynette Consulting