Insights

Welcome to Prospect's place for all things design thinking - covering service design, digital design, design innovation and organisational change as well as industrial insights.

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Articles

Digital Marketing Part 1

Here is the first part of Prospect's guide to digital marketing: what does it do, why do you need it and how do you do it? In Part 1, we cover 3 basic questions: Who are you? Who are your audiences? Where are your audiences?

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Posted by Richard Eisermann on October 4th 2012

Articles

Digital Marketing Part 2

Here is the second part of Prospect's guide to digital marketing: what does it do, why do you need it and how do you do it? In Part 2, we cover 3 basic questions: What should you say? How will you interact? How do you measure success?

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Posted by Richard Eisermann on October 4th 2012

Articles

Snowflakes: Keeping R&D From Meltdown

The DOs and DON'Ts of creating a good relationship between R&D and IT

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Posted by Richard Eisermann on November 22nd 2011

Articles

Mobile Design Research for BMI

Prospect conducted in-depth research to understand how digital technologies, especially mobile phones, might help travelers.

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Posted by Richard Eisermann on August 20th 2011

Articles

Designing Services in a Changing NHS

Liberating the NHS service design

An Opportunity for Preventative Healthcare

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Posted on February 16th 2011

Articles

How Human is Your Business?

Service Design and Transforming The Front Line - as published in the Service Design Network's 'Touchpoint' journal

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Posted on October 13th 2010

Articles

Great user experience is the key to success

Marketing Week logo

Marketing Week interviews a group of leading experts in design and usability, including our very own Anja Klüver, on what makes a great online experience.

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Posted on September 20th 2010

Articles

TfL and Barclays Cycle Hire: first ten days

Barclays Logo on bike

London’s bike hire scheme has completed its first ten days of operations and seems to be poised for future greatness. Here are a few personal observations.

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Posted by Richard Eisermann on August 10th 2010

Articles

How Social Media Has Made Brands Transparent

social media consumer opinions

The team at Prospect have been immersed in all things social media recently, and in fine social media spirit, we’re delighted to share our insights.

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Posted on August 3rd 2010

Articles

U.K. "Future of Aviation" Query

This morning, The U.K House Of Commons Transport Committee published its initial findings to the Government on their inquiry "The Future of Aviation". The inquiry began in late February of this year with a broad scope to elicit information from the public, the industry, and other interested parties on the Future of UK Aviation.

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Posted on December 7th 2009