29 January 2018

Innovate better, succeed faster - Service Design workshops

We’re all feeling the effects of living in a more connected world, one which demands us to be more agile and innovative in how we go about our lives and work. Service Design and Design Thinking enable this agility, which is becoming essential as you look to align what your brand does best with what your customers want most, to create competitive advantage and foster customer loyalty.

Introductory Service Design workshop

Our one day introductory workshop will teach you the skills you need to identify and exploit big opportunities, leaving you with a better understanding of what your customers really need. By employing Design Thinking you will better understand how to reliably solve business challenges and kickstart change.

Sign up!

 

Design for better business outcomes

From ambitious startups to global companies it’s recognised that focusing on customer needs and applying human-centred design enhances return on investment. Harvard Business Review shows companies that focus on human-centred design as a key business enabler see a significantly better return on investment.

 

The workshop

This one-day workshop will focus on the core elements of Design Thinking. 

Our hands-on approach will allow you to experience and apply the best techniques in service and product innovation and work collaboratively with guidance from our practitioners, equipping you with takeaway skills you can employ immediately.

What to expect

This workshop will give you the chance to unpack real business challenges and apply Design Thinking techniques to create desirable products and services.

  • Shape the business problem
  • Overcome blockers and harness enablers
  • Understand your customers better
  • Envision the product or service experience
  • Explore powerful ideation methods
  • Bring your best ideas to life

Why enrol

We all need to make better decisions faster if we are to thrive and grow. As practitioners of change we help companies to do this everyday and we want to share this knowledge with you because we believe in the power of collaboration to create and drive change.

  • Discover a radically new way of working
  • Develop a customer centric culture
  • Effective collaboration across teams and disciplines
  • Gain confidence in your collective ability to innovate
  • Create the right kind of change, faster

Two day Design Thinking course


 

Furthermore to the 1 day workshop, we also offer a more immersive 2 day course. This is designed to enable you and your colleagues to work together by looking at the things that could make an immediate impact on your business. We bring non-competing groups together which introduces the benefit of cross sector collaboration. 

You will learn how to drive business innovation using tried and tested tools and techniques, while exploring the power of service design and design thinking. 

You will learn how to reliably solve business challenges and kickstart change straight away.  It enables you and your colleagues to work together looking at things that could make an immediate impact on your business. We also bring non-competing groups together which brings an additional benefit of cross sector collaboration into the mix.

The workshop

This two-day workshop will focus on the core elements of Design Thinking plus enable you to take away tangible potential solutions and a business case for change. Our hands-on approach will allow you to experience and apply the best techniques in service and product innovation and work collaboratively with guidance from our practitioners, equipping you with takeaway skills and experience concepts you can employ immediately.

 

What to expect

The workshop is highly interactive and will be tailored around your specific focus areas; it will give you the chance to unpack real business challenges and apply Design Thinking techniques to create desirable products and services - with a lean business case to support.

  • Shape the business problem
  • Overcome blockers and harness enablers 
  • Understand your current product / service experience and opportunities for innovation 
  • Unlock your existing service and product potential 
  • Understand who you are creating products & services for and why
  • Envision the product or service experience
  • Explore powerful ideation methods and experience innovation frameworks
  • Bring your best ideas to life and validate assumptions
  • Empower the whole organisation to co-create feasible, desirable and viable products & services 
  • Define a lean business case and plan for action to reduce risk, time and costs

 

Register your interest here