07 May 2015

Merton Council transformation programme

Prospect has been commissioned by General Dynamics to support a large IT transformation programme to redesign of Merton’s council site.

The objectives are to provide an effective citizen service that will enable channel shift from traditional and costly service delivery methods to digital-first contact methods and transactions. The redesign also needs to increase citizen and employee engagement and self service transactions, minimise failed and aborted visits, reduce calls and print communications, improve operational efficiency and raise the Council’s brand perception.