16 January 2014

Capita selects Prospect onto digital service design partner roster

Prospect was selected as a new digital service design agency partner in January, following a 6 agency pitch process. 

As the UK's leading provider of business process outsourcing and integrated professional support service solutions, Capita manages and delivers a broad range of customer facing services for sectors including Telecoms, Retail, Finance, Health, Education and Utilities. Capita’s strategic commitment is to deliver valuable, usable, cost effective and differentiating services that fulfil customers' rapidly changing needs and channel behaviours.

Prospect has been asked to collaboratively solve complex service design challenges that aim to deliver consistent multi-channel customer experiences and transformative customer service propositions.