We connect people and business through innovative digital experiences.

We're a digital experience design agency. We create innovative, future-ready customer and stakeholder experiences that connect people to services across all digital touchpoints. People love the services because they're smart, valuable and a joy to use. Businesses value them because they get measurable results. Greater loyalty, increased efficiency, accelerated growth.

Better the existing world

We evaluate and optimise existing experiences to unlock and deliver measurable service and product impacts.
We gain deep understanding into the entire service performance. To unearth unmet needs and innovation opportunities.

  • Research & Insights
  • Experience Strategy
  • Product Strategy
  • Digital Strategy

Envision new experiences

We envision and design new digital products and service propositions and validate success before going to market. 

Transforming opportunities into digital experiences that delight customers. Tools that empower organisations. 

  • Experience Design
  • Product Design
  • Service Design
  • Innovation Accelerator

Build and empower change

We facilitate a ‘bring to life’ strategy to accelerate market launch, allied with your business goals, tested for value. 

With everything, your team needs to make them operational. Empowering human-centric business transformation.

  • Prototypes & Validation
  • Product Development
  • Organisational Design
  • Tools Transfer & Training


We look at your service in its totality. Your customers. Your operations. Your entire service offering. Then we mix hard commercial reality, people-focused insights and fresh thinking to deliver digital solutions that are genuinely valuable.



Drive business innovation using tried and tested tools and techniques, while exploring the power of Service Design and Design Thinking.

Our 1, 2 and 3 day workshop programmes are designed to empower you and your colleagues to accelerate growth by identifying breakthrough innovations and opportunities. Learn how to collaborate across teams more effectively and have an immediate impact on your business.

Find out how the Innovation Accelerator Programmes could support your business


We’ll create value for your business. Through design.

At Prospect, we’re utterly driven to find the experience design innovations that will unlock new value for our clients. We don’t design anything just for the sake of it. We delve deep into your stakeholders’ needs and combine these insights with emerging technologies and fresh thinking to create digital customer experiences that set new standards, impress existing customers, attract new ones.

We’ll resolve your business’s pain points. It won’t hurt much.

We’re experts at interrogating the complete customer journey to root out disconnected touchpoints, missed conversions, wasted costs and other service pitfalls. It’s not about embarrassing anyone. It’s about letting daylight into any areas of your service that might be holding back your business – then making the most of these hidden opportunities.

We’ll help you succeed. Faster.

Our rapid digital experience design methods help our clients to accelerate their own pace of innovation. Our process is pragmatic, user centered and collaboration oriented. We deliver smart digital products and services to market in the shortest possible time. Our sector leading clients tell us they value the start-up mentality that we bring to the work we do together.

Results that you can measure. Repeatedly.

We love hard business metrics. We don’t design anything without firm evidence that it’s going to bring real business impacts. As an added guarantee, we’ll share the risk based on carefully considered KPIs. We provide the tools you need to constantly measure, improve and optimize the customer experience. If it’s not going to get measurable results, we’ll tell you not to waste your investment.

Large-agency skills and expertise. Without the overheads.

Our lean business model means we can offer the sector and technical expertise of trusted associates without needing an office the size of a small department store to house them in. Our network of excellence is made up of independent business people who are leaders in their field – motivated by a passion for their specialism and incentivised to do what it takes to help you succeed, because it means they’ll succeed too.