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Utility Warehouse
Optimising the Welcome Experience to ensure customer loyalty
Internet Solutions
Designing the technology business of tomorrow
Increasing customer lifetime value through smart data
Mitchells & Butlers
A digital vision to amplify the guest experience
Digital vision
Dimension Data
Delivering customer centric transformation through design
515
%
growth in service revenue
Dimension Data
Global Digital Design System: amplifying brand value
Stop reinvention, promote innovation
GLOBAL CAR RENTAL BRAND
AI-powered virtual travel assistant: a wake-up to the new norm for travel service experience
Innovation Accelerator Workshops
Innovation Accelerator Workshops case studies: because customer-centricity is no longer negotiable!
Tesco
Helping Tesco bring forward the future of fashion retail
Validation of innovation
business case
Rocketspace
Rocketspace: powering start ups with the design tools to support scale up success
Dimension Data
A single source of truth to power business growth
Data integrity and credibility
Abercrombie & Kent
A tailor-made luxury travel service, down to the last detail
Multi-touchpoint
retail service
Kingsley Napley
Reimagining a leading law firm’s digital brand experience
Digital brand experience
Eurostar
The airline on rails: relaunching Eurostar’s passenger experience
Increased
brand reach
Brickowner
A new crowd-funded investment platform
Europcar
Performance-enhancing customer experiences for Europcar
288
%
revenue
increase
bmi Airlines
End-to-end customer experience for bmi Airlines
20
%
increase
in conversions
Nokia
Simplified business intelligence for Nokia
50
%
less time
to find and analyse data
Nokia Siemens Networks
Unifying two network giants
to work persuasively as one
Integrated 3-net
strategy launched
Sanctuary Retreats
Redefining luxury travel with a new benchmark experience
238
%
increase
in booking revenue
Hoppa
When you land, Hoppa takes off