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Utility Warehouse

Optimising the Welcome Experience to ensure customer loyalty

Internet Solutions

Designing the technology business of tomorrow

Increasing customer lifetime value through smart data

Mitchells & Butlers

A digital vision to amplify the guest experience

Digital vision

Dimension Data

Delivering customer centric transformation through design

515% growth in service revenue

Dimension Data

Global Digital Design System: amplifying brand value

Stop reinvention, promote innovation

GLOBAL CAR RENTAL BRAND

AI-powered virtual travel assistant: a wake-up to the new norm for travel service experience

Innovation Accelerator Workshops

Innovation Accelerator Workshops case studies: because customer-centricity is no longer negotiable! 

Tesco

Helping Tesco bring forward the future of fashion retail

Validation of innovation
business case

Rocketspace

Rocketspace: powering start ups with the design tools to support scale up success

Dimension Data

A single source of truth to power business growth

Data integrity and credibility

Abercrombie & Kent

A tailor-made luxury travel service, down to the last detail

Multi-touchpoint
retail service

Kingsley Napley

Reimagining a leading law firm’s digital brand experience

Digital brand experience

Eurostar

The airline on rails: relaunching Eurostar’s passenger experience

Increased
brand reach

Brickowner

A new crowd-funded investment platform

Europcar

Performance-enhancing customer experiences for Europcar

288% revenue
increase

bmi Airlines

End-to-end customer experience for bmi Airlines

20% increase
in conversions

Nokia

Simplified business intelligence for Nokia

50% less time
to find and analyse data

Nokia Siemens Networks

Unifying two network giants
to work persuasively as one

Integrated 3-net
strategy launched

Sanctuary Retreats

Redefining luxury travel with a new benchmark experience

238% increase
in booking revenue

Hoppa

When you land, Hoppa takes off

Get in touch


Successful businesses are built on great customer experiences.
We design those experiences.

 

We’re serious about making your service work. For your customers. For your operations. And for your brand. Talk to us to find out how serious we are.

Send us an e-mail


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Studio 4

London

EC1V 9DX

UK

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T: +44 20 7490 1196
F: +44 20 7608 0946

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